Refunds And Exchanges

1. After -sales service acceptance conditions

1). Customers who need to be returned and exchanged due to the incorrect number of receipt, the model inconsistent, and the quality of the product quality. The return and exchange application can be submitted within two weeks after receiving the goods.

2). Return and exchange products, be sure to retain the complete original packaging (including outer packaging, internal filling) and ensuring that the goods label is intact. If there is a loss, it will not be able to return.

3). If the product quality problem is applied for return, customers must provide a detailed English version of performance testing report as the basis for negotiation with Shenzhen Xinghua Ping Technology Co., Ltd. and suppliers. If necessary, a third -party English test report  that both parties recognized.

2. After -sales service is not accepted

1). The original packaging and the label of the product are damaged.

2). Products that have been used/tested on the machine.

3). The receiving time exceeds two weeks (the delivery date of the courier is subject to).

4). Customers' own reasons for mistakes.

3. Submit after -sales steps

1) Users can on the [Member Center] - [My Order] page, search for the order number or product model through the search order number or product model.

2) Enter the after -sales details page. After filling in, save it according to the prompts, and the customer service staff of Shenzhen Xinghua Ping Technology Co., Ltd. will contact you in time and communicate with you.

4. After -sales service processing time

After the user submits a after -sales application, the customer service staff of Shenzhen Xinghua Ping Technology Co., Ltd. will accept and feedback within two working days.