Common Problem

1: Why register a member of members?

Only registered users can purchase for the homepage, and enjoy a variety of preferential price packages and points gifts;

Only registered users can log in to & quot; Member Center & Quot;, use the rich member function provided by the Shenzhen Xinghua Ping Technology Co., Ltd. to manage your personal information;

Only registered users can get our promotional activities or cash coupons.

2: How to order products in Shenzhen Xinghua Ping Technology Co., Ltd.?

You can first browse our website homepage to search for the product model you need. You can see that your satisfaction product can be added directly to the shopping cart, and then you can pay for the order.

3: Can I only buy all the component models I need?

At present, all the inventory products that can be found on the  website can be purchased directly, which can basically guarantee the day/the next day; if the spot is sold out, we can help you order Essence Suppose the products you need are not in our mall, and we can even help purchasing.

4: What should I do if I forget the password?

When you forget the password, log in to the registration page, click & quot; forget the password & quot;, the system will automatically tell you your password via Email, you can log in & quot; Member Center & Quot; to ensure your interests.

5: Can provide a contract for the order?

Can. After the customer submits orders on the customer can operate the PDF file on the website to print the sales contract PDF file on the website. This contract is a contract for both parties, which has legal effect.

6: How to track the orders and delivery of the ?

After the customer submits the order online, the will notify the customer's order in time through SMS. On the second day of the order, customers can check the real -time transportation status in my order. Customers can also check the domestic express delivery order number in my order, and master the status of the order in real time. If you have any questions about the order period, you can contact Xincheng customer service hotline +86 13715026547 or inquire through online customer service.

7:accept phone inquiry?

Can. Customers can call the customer service hotline +86 13715026547, and we will perform manual inquiries for you. However, because online orders are involved in personal information, we recommend customers to complete the online operation on the Internet.

8: If you encounter a quality problem in the goods, how can I return and exchange?

only the original genuine genuine products of transparent channels, 100%guaranteed quality. Please contact us by email or communication software as soon as possible We will quickly communicate with the supplier and deal with the supplier's quality problem processing process. For complaints and return applications related to product quality, please submit it within 15 days of receiving the goods.

9: What is the specific program for order delivery?

After receiving your payment, we will arrange order for you; after the order is successful, your order status will be modified to wait for delivery After receiving the goods, it will arrange delivery for you as soon as possible. Your order status will be changed to waiting for receipt. To ensure that the product is delivered in time and accurately, please fill in the detailed consignee information and contact information when ordering.